SINCE 1989
Frequently Asked Questions
If you don’t see your question here, contact us and we will be happy to help!
When you have an electrical issue, you should never have to wait for solutions. Our mission at 4-Star Electric Ltd. is to ensure every customer finds trustworthy, timely, and reliable service, no matter what issue they’re experiencing.
Below you’ll find answers to some of our most common questions. We’re confident our electricians will provide solutions you can count on.
If you need more information, please give our friendly team a call. We can’t wait to serve you!
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I Have Aluminum Wiring. Will I Need to Rewire My Whole House?
Absolutely not. Although aluminum wiring has many safety concerns, you do not need to re-wire your home. When properly installed, aluminum wiring is safe; however, it is very unforgiving of improper installation and is subject to some problems that can be rectified.
What Is an Arc Fault?
An arc is the “jump” in an electrical current from one medium to another. An arc fault is an unintentional jump along an unplanned path. These arc faults can lead to electrical fires and other emergencies. Arc faults can be caused by:
- Damaged wires
- Worn electrical insulation
- Loose electrical connections
- Overheating or stressed wires
- Short wires
- Wet connectors or conduit
- Damaged or misapplied appliances
What Is an AFCI?
An arc fault circuit interrupter is a special electronic technology that monitors arcing conditions. An AFCI can distinguish between safe and dangerous arcing conditions by detecting overloads and short circuits. The circuit interrupter prevents dangerous arcs from occurring.
AFCIs are mandatory for most residential receptacle circuits. The safest homes install AFCIs in multiple rooms and circuits. Contact our team to inspect your home and maximize your safety with AFCI installations.
How can I Make My Home Electrically Safe for Children?
The simplest way to improve the safety of your home and protect children from electrical injuries is with Tamper-Resistant Receptacles (TRR). Also known as child-safety outlets, these receptacles require that a 2-blade or grounded plug is inserted, using a closed shutter system to prevent foreign objects from entering only one receptacle. TRRs are mandatory in all new home construction.
What About Outlet Caps or Plates?
Tamper-resistant receptacles are much safer than outlet caps or sliding wall plates. Children can easily remove caps and expose themselves to injury. Sliding or shutter wall plates may create heat build-up and unintentional arcing.
How Do I Reset a Tripped Circuit Breaker?
Find your electrical circuit breaker panel and look for the breaker lever that isn’t in the ON or OFF position. Push the lever all the way to OFF and then back fully to the ON position. This should restore power from an overload. If not please contact 4-Star Electric for an evaluation.
Why Do Circuits Trip?
Most commonly, a circuit will trip due to overload. This can happen when you have too many electrical appliances running off the same circuit (same outlet or room). It could also be a short circuit caused by faulty wiring or a damaged appliance. After resetting a circuit breaker, try reducing the electrical load on that circuit. If problems persist, call 4-Star Electric to take a look.
Why Is My Dimmer Switch so Hot?
When a dimmer switch operates at its full capacity, it is normal for the switch to heat up. Some switches may even have metal fins for heat dissipation.
However, an incorrect dimmer switch installation can heat up for the wrong reasons. Dimmers are rated for maximum wattage. Excess of this maximum is a fire risk. If your dimmers constantly feel hot and you are unsure of the installation, let our electricians take a look.
How Many Amps Does My Home Need?
The Canadian Electrical Code calls for a minimum of 100 amp electrical service in new construction. Older homes may have only a 60 amp service. It is not required by law to upgrade your service size, but many insurance companies do require a 100 amp minimum. We strongly recommend a 200 amp service size to handle all of today’s common electrical appliances and devices where possible.
Does 4-Star Electric Offer Financing?
Yes! We have partnered with Financeit! Through Financeit, we offer very affordable and flexible payment plans and a speedy approval process. This will help you get the repair or replacement when you need or want it. Call us today for more info!
What is a GFCI?
Ground fault circuit interrupters (GFCI) are specially designed outlets that protect against short circuits and ground faults. They detect very low levels of electrical current leaks (ground faults) and quickly shut off the power. According to the Canadian Electrical Code, GFCIs are required in all areas of the home where electricity is at risk of contracting water. This includes kitchens, bathrooms, laundry rooms, basements, and pools.
How Can I Pay for Electrical Services?
4-Star Electric accepts cash, cheque, Visa, Mastercard, American Express, and e-transfer. We prioritize your electrical safety and offer financing options for those who prefer it.
We always present the final price for our work before we begin and we don’t start until you have given your approval. As always, we do not accept payment until you’re 100% satisfied with the work.
Should I be Worried About Electrical Systems in Older Homes?
Like all components of your home, the electrical system deteriorates with time, use, and increased demand. Updated electrical inspections are the best way for you to be aware of the condition of your electrical system. Homeowners should get an electrical inspection every year.
Our Home Protection Plan is designed to provide ongoing safety in your home with regular inspections and an electrical maintenance plan.
Is it Safe to Use a 2-Prong Outlet in My Home?
The third prong on an electrical plug is for grounding purposes. The Canadian Electrical Code calls for 3-prong outlets for all new construction. Grounded appliances are much safer and reduce the chances of electrical issues.
If your home is outfitted with 2-prong outlets, we recommend converting to 3-prong outlets immediately. Contact us for help.
When Do I Need to Replace My Smoke & Carbon Monoxide Detectors?
Smoke and carbon monoxide detectors are designed to last a maximum of 10 years with proper maintenance. Detectors should be cleaned annually and tested weekly. Look for the test function on your smoke & carbon monoxide detectors at home.
Replace your detectors at least every 10 years, or if they show signs of malfunction.
Are Battery-Powered Detectors Sufficient?
No. Battery-only operated smoke & carbon monoxide detectors do not interconnect to other detectors in your home, limiting their effectiveness. We strongly recommend and always install detectors that use both 120V and battery power.
Should I Install a Surge Protector?
Yes. Electrical surges can occur over 20 times per day. Most of these are minor, but larger surges can damage electronics and appliances in and outside your home. A surge protector limits the voltage going to various electronic components. Our electricians can install a surge protector on your electrical system to protect your furnace, refrigerator, stereo system, television, and other appliances.
Can Electricians Help With Telephone & Internet Wiring?
100%! 4-Star Electric has a team of trained electricians to supply and install wiring systems for CAT5E and CAT6. We specialize in computer networking, data wiring management, and home AV systems. Get in touch with us to arrange a professional installation.
THE 4-STAR ADVANTAGE
FAMILY-OWNED and OPERATED
We’re a local team committed to our community, we treat every customer and every space with respect. Learn our story.
UPFRONT PRICING
We provide clear, upfront pricing before work begins, so you’re never surprised by the bill.
EXPERIENCED, TRUSTED ELECTRICIANS
Providing Calgary homeowners and business owners with safe, reliable electrical service for over 35 years.
100% SATISFACTION
We strive to exceed expectations with every job and will always ask for your approval. You don’t pay until you are 100% satisfied!
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